FAQ

ORDERS & SHIPPING

Where do you ship from?

All orders are shipped from our U.S. warehouses.

How long does shipping take?

Orders typically arrive within 2–7 business days, depending on your location.

Do you offer free shipping?

Yes. We offer free standard shipping within the United States.

Will I receive tracking information?

Yes. You will receive a tracking link via email once your order ships.

PRODUCTS

Are your products safe for babies and toddlers?

Yes. All products are made with non-toxic materials, smooth edges, and meet U.S. safety standards for children’s products.

Do the products require assembly?

Some items require light assembly. Instructions are included.

What materials are used in your products?

We use natural wood, child-safe finishes, and durable materials designed to last for years.

RETURNS & EXCHANGES

What is your return policy?

Returns are accepted within 14 days of delivery.
Items must be unused, unassembled, and in their original packaging.

Where should I send my return?

Please contact us before returning any item.
Once your return request is approved, we will provide the correct return address and detailed return instructions.

What if my product arrives damaged or defective?

If your item arrives damaged or defective, contact us within 5 days of delivery with photos.

We will arrange a replacement or issue a refund.

Do I need to pay for return shipping?

Return shipping costs may apply unless the product arrived damaged or defective.

CUSTOMER SUPPORT

How can I contact you?

You can reach us anytime at support@tinychaos.com

We respond within 24–48 hours.

I have a question before placing an order. Can you help?

Of course. Feel free to email us — we’re happy to help you choose the right product for your little explorer.